Terms of service

Last updated: 17 September 2026

OVERVIEW

Welcome to Sweet Crunch UK.

Sweet Crunch UK is a trading name of ZainEdge Solutions Ltd, a company registered in England and Wales under company number 16563688.

Our business address is:

ZainEdge Solutions Ltd
Unit 1 (MRT Business Complex)
449 High Street North
London
E12 6TJ
United Kingdom

In these Terms of Service, “Sweet Crunch UK”, “we”, “us” and “our” refer to ZainEdge Solutions Ltd trading as Sweet Crunch UK.

We operate the website https://sweetcrunchuk.co.uk and provide the products, information, content, features and services available through it, collectively referred to as the “Services”.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service apply when you visit, browse or purchase from our website. They should be read alongside our:

By using our website or placing an order, you agree to these Terms. Nothing in these Terms limits or excludes any rights you have under applicable UK consumer law.

SECTION 1 — CONTACTING US

Questions about these Terms, products or orders can be sent to:

Email: support@sweetcrunchuk.co.uk

Business address:

ZainEdge Solutions Ltd
Unit 1 (MRT Business Complex)
449 High Street North
London
E12 6TJ
United Kingdom

Company number: 16563688

SECTION 2 — USING OUR WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms.

You must not misuse the website, attempt to gain unauthorised access to it, knowingly introduce viruses or other harmful material, interfere with its operation, or use it in a way that infringes the rights of another person.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order. If you are under 18, an order must be placed by or with the permission of a parent or legal guardian.

You are responsible for ensuring that any information you provide, including your name, delivery address, email address and payment information, is accurate and complete.

SECTION 3 — CUSTOMER ACCOUNTS

You may be able to create or use a customer account as part of the Services.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or close an account where reasonably necessary to protect the website, prevent fraud, comply with the law or respond to a breach of these Terms.

SECTION 4 — PRODUCT INFORMATION

We take reasonable care to ensure that product names, descriptions, images, prices, pack sizes, ingredients, allergen information, best-before information and other details displayed on our website are accurate.

Product packaging, colours and appearance may vary slightly from photographs because of packaging updates, manufacturing changes, lighting, screen settings or other factors. Any variation will not affect your statutory right to receive goods that are as described, of satisfactory quality and fit for their usual purpose.

Product descriptions and availability may be updated without notice. We may discontinue a product or limit the quantities available to purchase where reasonably necessary.

SECTION 5 — FOOD, INGREDIENTS AND ALLERGENS

Our products may contain or come into contact with allergens.

We aim to reproduce ingredient and allergen information accurately. However, manufacturers may update recipes, ingredients or packaging. You should always read the information printed on the product packaging before consuming the product.

If you have a food allergy, intolerance or specific dietary requirement, contact us before ordering if you require clarification.

Do not consume a product if the packaging information conflicts with your dietary needs or if you believe the product may be unsafe for you.

Nothing on our website should be treated as medical or nutritional advice.

SECTION 6 — PRICES AND PAYMENT

Prices are displayed in pounds sterling (GBP).

Unless clearly stated otherwise, displayed consumer prices include any applicable taxes. Delivery charges are displayed separately before you complete checkout.

Prices, discounts and promotions may change without notice. Any change will not affect an order we have already accepted.

You must provide accurate and authorised payment information. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment is processed through Shopify Payments, PayPal or another payment provider shown at checkout. Payment providers may apply their own terms and privacy policies.

If a pricing or payment error is discovered before we accept your order, we will contact you and give you the opportunity to proceed at the correct price or cancel the order for a full refund.

SECTION 7 — PLACING AND ACCEPTING ORDERS

When you place an order, you are offering to purchase the selected products under these Terms.

After you submit an order, we will normally send an email confirming that we have received it. This acknowledgement does not necessarily mean that the order has been accepted.

A binding contract is formed when we confirm that the order has been accepted or dispatched, whichever occurs first.

We may decline or cancel an order where reasonably necessary, including when:

  • a product is unavailable;
  • payment has not been authorised;
  • the delivery information is incomplete or invalid;
  • we identify a pricing or product-information error;
  • we reasonably suspect fraud, misuse or unauthorised resale;
  • an order exceeds applicable purchase limits; or
  • we cannot lawfully fulfil the order.

If we cancel an order after taking payment, we will refund the amount paid using the original payment method.

Please check your order carefully before submitting it. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that changes can be made after processing or dispatch has begun.

SECTION 8 — AVAILABILITY

All orders are subject to availability.

Adding an item to your basket does not reserve it. If a product becomes unavailable after you place an order, we will contact you and issue an appropriate refund.

We will not substitute a materially different product without your agreement.

SECTION 9 — DELIVERY

We deliver only to destinations made available at checkout.

Current delivery options, charges and estimated times are shown at checkout and in our Shipping Policy:

https://sweetcrunchuk.co.uk/policies/shipping-policy

Delivery dates are estimates unless we expressly agree to a guaranteed date.

We are responsible for the goods until they are delivered to you or to a person you have identified to receive them. Risk passes to you when you, or your nominated recipient, takes physical possession of the goods.

If you independently arrange for a carrier that was not offered by us, risk may pass when the goods are handed to that carrier, as permitted by law.

If delivery is delayed because of an event outside our reasonable control, we will take reasonable steps to minimise the delay and contact you when appropriate.

Nothing in this section affects your statutory rights where goods are delivered late, damaged or not delivered.

SECTION 10 — CANCELLATION, RETURNS AND REFUNDS

Our Refund Policy explains how to request a cancellation, return or refund:

https://sweetcrunchuk.co.uk/policies/refund-policy

If you are a UK consumer purchasing online, you will generally have the right to cancel an eligible order within 14 days beginning on the day after you, or a person nominated by you, receives the goods.

To exercise this right, you must clearly tell us that you wish to cancel. You may contact us at support@sweetcrunchuk.co.uk or use the model cancellation form at the end of these Terms.

After telling us that you wish to cancel, you must normally return the goods within a further 14 days.

Unless the goods are faulty, damaged, incorrect or our Refund Policy states otherwise, you may be responsible for the direct cost of returning them.

Where the statutory cancellation right applies:

  • we will refund the price paid for the returned goods;
  • we will refund the cost of our least expensive standard delivery option where required by law;
  • additional delivery charges resulting from your choice of a more expensive delivery method may not be refundable;
  • we may make a lawful deduction for loss in value caused by handling beyond what is reasonably necessary to inspect the goods; and
  • refunds will be processed within the time required by law.

The statutory right to cancel may not apply to certain goods, including:

  • goods liable to deteriorate or expire rapidly;
  • sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
  • personalised or custom-made goods; and
  • other products excluded under applicable consumer law.

Any exception will be applied only where the relevant legal conditions are satisfied.

These cancellation rights are separate from your rights where goods are faulty, damaged, unsafe, not as described or otherwise fail to conform to the contract.

SECTION 11 — YOUR STATUTORY RIGHTS

We are under a legal duty to supply goods that conform to the contract.

Goods must be:

  • as described;
  • of satisfactory quality; and
  • fit for their usual purpose and any particular purpose that you made known to us and that we agreed to.

If a product is faulty, damaged, unsafe, not as described or does not perform as it should, you may be entitled to a refund, repair, replacement or other remedy under applicable consumer law.

Nothing in these Terms or our policies excludes, restricts or replaces your statutory consumer rights.

SECTION 12 — INTELLECTUAL PROPERTY

The website and its original content, including our branding, layout, text, graphics and original images, are owned by or licensed to ZainEdge Solutions Ltd and are protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial use. You must not reproduce, republish, distribute, modify, scrape, commercially exploit or create derivative works from protected website content without permission, except where permitted by law.

Third-party product names, logos and trademarks—including manufacturer and payment-provider marks—belong to their respective owners. Their appearance on our website does not transfer any ownership rights or necessarily imply sponsorship or endorsement.

Shopify and its associated names, logos and marks belong to Shopify or its licensors.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or provide access to services operated by third parties, including payment, delivery, analytics and social-media providers.

We do not control third-party websites and are not responsible for their availability, content, security or separate terms.

You should review the applicable terms and privacy policies before using a third-party website or service.

This section does not exclude any responsibility that we cannot lawfully exclude.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

Sweet Crunch UK is powered by Shopify, which provides the ecommerce platform used to offer the Services.

Any purchase you make through our store is made directly from ZainEdge Solutions Ltd trading as Sweet Crunch UK, not from Shopify.

Shopify is not the seller of our products and is not responsible for fulfilling orders, providing customer service or resolving product-related claims. Questions about purchases should be sent directly to us at support@sweetcrunchuk.co.uk.

Nothing in this section limits any rights or remedies that cannot lawfully be limited.

SECTION 15 — PRIVACY AND COOKIES

Our collection and use of personal information is explained in our Privacy Policy:

https://sweetcrunchuk.co.uk/policies/privacy-policy

Because Shopify hosts our store, Shopify also processes certain personal information to provide and improve its services. Shopify’s relevant privacy information is available at:

https://www.shopify.com/legal/privacy/app-users

Our website may use cookies and similar technologies. Information about these technologies and your choices is available through our Cookie preferences tool and Privacy Policy.

SECTION 16 — REVIEWS, FEEDBACK AND OTHER SUBMISSIONS

If you submit a review, comment, suggestion or other content, you confirm that:

  • it is accurate to the best of your knowledge;
  • you have the right to submit it;
  • it does not infringe another person’s rights;
  • it is not unlawful, threatening, abusive, discriminatory or misleading; and
  • it does not contain malicious software or confidential information.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display submitted content for the purposes of operating, improving and promoting our business and Services.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, irrelevant or breaches these Terms.

We will not present fake reviews as genuine customer feedback. Any material incentive connected with a review should be disclosed.

SECTION 17 — ERRORS AND UPDATES

Occasionally, information on the website may contain a typographical error, omission or inaccuracy relating to product descriptions, pricing, availability, promotions, delivery charges or delivery estimates.

We may correct errors and update information when identified.

If an error materially affects an order you have placed, we will contact you and, where appropriate, allow you to confirm the corrected order or receive a refund.

SECTION 18 — PROHIBITED USES

You must not use the website or Services:

  • for any unlawful or fraudulent purpose;
  • to infringe intellectual-property, privacy or other legal rights;
  • to submit false or misleading information;
  • to harass, abuse, threaten or harm another person;
  • to transmit malware, viruses or harmful code;
  • to interfere with website security or operation;
  • to obtain unauthorised access to accounts, systems or information;
  • to collect personal information unlawfully;
  • to send spam or unauthorised advertising; or
  • to impersonate another person or organisation.

We may restrict access where reasonably necessary to protect our customers, business, website or legal rights.

SECTION 19 — OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • defective products where liability cannot lawfully be excluded;
  • breach of your statutory consumer rights; or
  • any other liability that cannot be excluded or limited by law.

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.

Our products and Services are intended for personal and household use. We are not responsible for business losses, including loss of profit, revenue, opportunity, contracts, data or business interruption, arising from consumer use of the Services.

Nothing in this section affects any remedy available to you under UK consumer law.

SECTION 20 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, transport disruption, carrier interruption, industrial action, natural disaster, epidemic, governmental action, failure of communications networks or interruption of essential services.

We will take reasonable steps to minimise the effect of such an event and will contact affected customers where appropriate.

Your statutory rights, including rights relating to significant delivery delays, remain unaffected.

SECTION 21 — SUSPENSION AND TERMINATION

You may stop using the website at any time.

We may suspend or terminate access to the website where reasonably necessary because of unlawful conduct, fraud, security concerns, serious misuse or a material breach of these Terms.

Termination does not affect rights or obligations that arose before termination.

Provisions that are intended to continue—including provisions relating to intellectual property, privacy, liability and governing law—will continue after termination.

SECTION 22 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our Services, business practices, technology or legal obligations.

The current version will be available on this page and will display its latest revision date.

Changes will not retrospectively alter an order that we have already accepted unless required by law or agreed with you.

Where required, we will provide reasonable notice of material changes.

SECTION 23 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or removed.

The remaining provisions will continue in effect.

SECTION 24 — WAIVER

If we delay or fail to enforce a right under these Terms, this does not mean that we have waived that right.

A waiver will be effective only where it is expressly given.

SECTION 25 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights or obligations to another organisation, but we will not do so in a way that reduces your statutory rights. Where required, we will notify you.

SECTION 26 — ENTIRE AGREEMENT

These Terms and the policies referred to in them form the agreement between you and us concerning your use of the Services and purchases from our website.

Nothing in this section excludes liability for fraud or prevents you from relying on your statutory rights.

SECTION 27 — GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you will also benefit from any mandatory consumer protections available under the laws applying where you live.

You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.

SECTION 28 — CONTACT INFORMATION

Sweet Crunch UK is a trading name of ZainEdge Solutions Ltd.

Company number: 16563688

Registered and business address:

Unit 1 (MRT Business Complex)
449 High Street North
London
E12 6TJ
United Kingdom

Email: support@sweetcrunchuk.co.uk

Website: https://sweetcrunchuk.co.uk

ZainEdge Solutions Ltd is not currently registered for VAT.

MODEL CANCELLATION FORM

Complete and send this form only if you wish to cancel an eligible contract.

To:

Sweet Crunch UK
ZainEdge Solutions Ltd
Unit 1 (MRT Business Complex)
449 High Street North
London
E12 6TJ
United Kingdom

Email: support@sweetcrunchuk.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer email:

Signature, if this form is submitted on paper:

Date: