Refund policy

Sweet Crunch UK is a trading name of ZainEdge Solutions Ltd.

Cancelling before dispatch

If you wish to cancel or change an order before it has been dispatched, contact us as soon as possible at support@sweetcrunchuk.co.uk.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after processing has begun. If it has already been dispatched, you may use your cancellation and return rights described below.

Change-of-mind returns

You may cancel an eligible online order without giving a reason by notifying us within 14 days after the day you receive it.

After notifying us, you must return the eligible goods within a further 14 days.

To request a return, contact us through our Contact page or email support@sweetcrunchuk.co.uk. Please provide your order number or other proof of purchase.

Returned products must be kept in appropriate cool, dry conditions and packaged securely.

You may open the outer delivery packaging to inspect your order. However, individually sealed food bags that have been opened or unsealed after delivery cannot normally be returned for change-of-mind reasons where they are unsuitable for return because of health protection or hygiene requirements.

This exception does not affect your rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Condition of returned products

You may inspect products in the same way that you reasonably could in a physical shop.

We may make a deduction from the refund if the value of returned goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and condition.

This does not affect your statutory rights concerning faulty or misdescribed goods.

Return postage

You are responsible for return-postage costs when returning an eligible product because you have changed your mind.

Please package the products securely and retain proof of posting. We recommend using a tracked service because the returned products remain your responsibility until they reach us.

Do not send opened food products unless we have asked you to return them.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, unsafe, incorrectly supplied or not as described, co