Shipping policy
Sweet Crunch UK is a trading name of ZainEdge Solutions Ltd.
Delivery area
We deliver to addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Delivery to the Scottish Highlands, Northern Ireland and other remote or island locations may take longer than the estimates shown below.
We do not currently offer international delivery.
Dispatch time
Orders are normally dispatched within one working day after payment has been successfully confirmed.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will normally be processed on the next working day.
During exceptionally busy periods or circumstances outside our reasonable control, dispatch may take longer. We will contact you if there is a significant delay.
Standard delivery
Standard delivery costs £2.99, unless the order qualifies for free delivery.
The estimated delivery time is 3–5 working days after dispatch.
Free standard delivery
Standard delivery is free when the order subtotal is £30 or more, after any discounts have been applied.
Free delivery applies only to the standard delivery service. If you select express delivery, the applicable express-delivery charge will be shown at checkout.
Express delivery
Express delivery is available as an optional service at checkout.
The estimated delivery time is 2–3 working days after dispatch. The applicable charge is displayed before you complete your order.
Express-delivery times are estimates unless the checkout specifically describes the service as guaranteed.
Delivery estimates
Delivery estimates begin after an order has been dispatched, not when the order is placed.
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, carrier disruption, industrial action, security checks, remote destinations or other circumstances outside our reasonable control.
Dispatch and tracking updates
We will send a dispatch confirmation to the email address provided with your order.
Where tracking is available, the dispatch confirmation will include the tracking details or a link to the carrier’s tracking service. Some delivery services may provide limited tracking information.
Orders containing multiple products may occasionally arrive in more than one parcel.
Delivery address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an address error, contact support@sweetcrunchuk.co.uk immediately. We will try to correct it before dispatch, but we cannot guarantee that changes can be made once processing has begun.
We are not responsible for delays caused by incomplete or incorrect address information supplied by the customer. If an order is returned to us because of an incorrect address, failed delivery or failure to collect it, we will contact you to arrange redelivery or another appropriate resolution. Additional reasonable delivery charges may apply.
This does not affect your rights where we or the delivery carrier are responsible for the delivery problem.
Safe places and delivery instructions
Any safe-place request or delivery instruction is subject to the carrier’s procedures and cannot always be guaranteed.
Please ensure that any requested safe place is secure, sheltered and suitable for food products. If you instruct the carrier to leave a parcel in a specific safe place or with a neighbour, responsibility may pass to you when the parcel is delivered according to those instructions.
Missing or delayed orders
If your order has not arrived within the estimated delivery period, please:
- Check the tracking information, where available;
- Check any safe place or delivery location;
- Ask whether another household member or neighbour accepted it; and
- Confirm that the delivery address on your order is correct.
If you still cannot locate the parcel, contact support@sweetcrunchuk.co.uk and include your order number. We will investigate the delivery with the carrier and provide an appropriate remedy if the parcel has been lost.
Damaged parcels
If your order arrives damaged, contact support@sweetcrunchuk.co.uk promptly with your order number and details of the problem.
Please retain the product and packaging. Photographs of the parcel and affected products can help us investigate the issue and arrange an appropriate refund or replacement.
Contact us
For shipping or delivery enquiries, contact:
ZainEdge Solutions Ltd
Trading as Sweet Crunch UK
Email: support@sweetcrunchuk.co.uk