Privacy policy

Last updated: 17 September 2026

Sweet Crunch UK is a trading name of ZainEdge Solutions Ltd (“Sweet Crunch UK”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, store and share your personal information when you visit sweetcrunchuk.co.uk, place an order, contact us, subscribe to marketing or otherwise interact with our services.

1. Who we are

The data controller responsible for your personal information is:

ZainEdge Solutions Ltd
Trading as Sweet Crunch UK
Company number: 16563688
ICO registration number: ZC115174
Unit 1 (MRT Business Complex)
449 High Street North
London
E12 6TJ
United Kingdom

Email: support@sweetcrunchuk.co.uk

2. Personal information we collect

Depending on how you interact with our store, we may collect:

  • Your name;
  • Billing and delivery addresses;
  • Email address and telephone number;
  • Order details, including the products purchased, order value and delivery method;
  • Payment-related information, such as payment status, payment method and limited transaction details;
  • Messages and information submitted through our contact form or by email;
  • Marketing preferences and newsletter subscription information;
  • Information about returns, refunds, disputes and customer-service requests;
  • Technical information such as your IP address, browser type, device information and website activity;
  • Cookie preferences and information collected through cookies or similar technologies;
  • Fraud-prevention and security information; and
  • Any other information you voluntarily provide to us.

We do not normally receive or store your complete payment-card number. Payments are processed securely by Shopify and the payment provider selected during checkout.

Please do not send us unnecessary sensitive personal information through our contact form or by email.

3. How we collect your information

We collect personal information:

  • Directly from you when you place an order, contact us, subscribe to emails or complete a form;
  • Automatically when you browse our website, through cookies and similar technologies;
  • From Shopify, payment providers, delivery companies and other service providers involved in processing your order;
  • From fraud-prevention and security services; and
  • From publicly available sources where permitted by law.

4. How and why we use your information

Processing orders

We use your information to:

  • Accept and process your order;
  • Take or confirm payment;
  • Deliver your products;
  • Send order confirmations and delivery updates;
  • Process returns and refunds; and
  • Communicate with you about your order.

Our lawful basis is that processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer service

We use your information to respond to questions, resolve complaints and provide assistance.

Our lawful basis is performance of our contract with you and our legitimate interest in providing effective customer service and maintaining accurate records.

Legal, tax and accounting requirements

We retain and use relevant transaction information to comply with accounting, tax, consumer-protection and other legal obligations.

Our lawful basis is compliance with a legal obligation.

Fraud prevention and security

We may use information to verify transactions, protect our store and customers, prevent fraud, enforce our terms and investigate suspicious activity.

Our lawful basis is our legitimate interest in protecting our business and customers, and where applicable, compliance with a legal obligation.

Improving our store

We may use website and purchasing information to understand how visitors use our store, diagnose technical problems and improve our products, website and customer experience.

Our lawful basis is our legitimate interest in operating and improving our business. Where consent is required for cookies or similar technologies, we rely on your consent.

Marketing communications

If you subscribe to our emails, we may send you product updates, offers, restock notifications and other marketing messages.

We rely on your consent where required. You can unsubscribe at any time by using the unsubscribe link in an email or contacting support@sweetcrunchuk.co.uk.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to:

  • Operate essential website and checkout functions;
  • Remember your preferences;
  • Maintain security and prevent fraud;
  • Understand website performance and usage; and
  • Support advertising or marketing where these features are enabled.

Essential cookies may be used without consent where they are strictly necessary for the website to function. We will request consent before using non-essential cookies where required by law.

You can review or change your choices using the Cookie preferences link in the website footer. You can also control cookies through your browser settings, although blocking essential cookies may prevent parts of the website or checkout from working correctly.

6. Who we share your information with

We may share personal information only where reasonably necessary with:

  • Shopify, which hosts and operates our online store;
  • Payment providers, including Shopify Payments, PayPal and other payment methods selected at checkout;
  • Delivery companies and fulfilment providers that deliver your order;
  • Microsoft 365 and other communication or email-service providers;
  • Website, analytics, security and fraud-prevention providers;
  • Professional advisers, including accountants, legal advisers and insurers;
  • Government authorities, regulators, law-enforcement bodies or courts where required by law; and
  • A purchaser, investor or adviser if our business or assets are sold, transferred or reorganised.

These organisations may act as processors working on our behalf or as independent data controllers responsible for their own use of your information.

We do not sell your personal information for money.

7. Shopify

Our store is hosted by Shopify. Shopify processes information about store visitors and customers to provide its ecommerce services, operate checkout, secure transactions and support the store.

Shopify may process information in countries outside the United Kingdom. You can learn more by reading Shopify’s Consumer Privacy Policy.

8. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is used. Depending on the destination and provider, this may include:

  • A UK adequacy regulation;
  • The UK International Data Transfer Agreement;
  • The UK Addendum to approved standard contractual clauses; or
  • Another safeguard permitted by UK data-protection law.

You may contact us for further information about the safeguards relevant to your information.

9. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements.

Generally:

  • Order, transaction, accounting and tax records may be retained for at least six years after the relevant financial period;
  • Customer-service correspondence may be retained for up to two years after the matter is resolved, unless it is required for a longer legal or dispute-related period;
  • Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required;
  • Cookie and website information is retained according to the relevant cookie or service-provider settings; and
  • Fraud-prevention records may be retained for as long as reasonably necessary to protect our customers and business.

We may retain a minimal suppression record after you unsubscribe to ensure that we respect your marketing preference.

10. How we protect your information

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. You should protect your passwords and contact us if you believe your information or an order has been compromised.

11. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • Be informed about how your information is used;
  • Request access to your personal information;
  • Ask us to correct inaccurate or incomplete information;
  • Ask us to erase your information;
  • Ask us to restrict how we use your information;
  • Object to certain processing;
  • Receive certain information in a portable format;
  • Withdraw consent at any time where processing is based on consent; and
  • Raise concerns about automated decision-making or profiling.

These rights are not absolute and may be subject to legal conditions or exceptions.

You have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, email support@sweetcrunchuk.co.uk. We may need to request information to confirm your identity before completing your request. We will normally respond within one month, unless the law permits additional time.

You will not normally be charged for exercising your rights. We may charge a reasonable fee or refuse a request where legally permitted, for example if a request is manifestly unfounded or excessive.

12. Automated processing and fraud screening

Shopify, payment providers and fraud-prevention services may use automated tools to identify potentially fraudulent or suspicious transactions.

We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on you. If an order is flagged, we may request further information, review it or cancel and refund it where appropriate.

Contact us if you have questions about a decision concerning your order.

13. Children’s privacy

Our online store is intended for use by adults and is not directed at children. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, contact us so that we can investigate and take appropriate action.

14. Third-party links

Our website may contain links to websites or services operated by other organisations. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties use personal information.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Complaints

If you have concerns about how we use your personal information, please contact us first at support@sweetcrunchuk.co.uk so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

16. Changes to this policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change.

The latest version will always be published on this page. We will update the “Last updated” date at the top and, where appropriate, provide additional notice of significant changes.

17. Contact us

For questions about this Privacy Policy, to exercise your data-protection rights or to make a privacy complaint, contact:

ZainEdge Solutions Ltd trading as Sweet Crunch UK
Email: support@sweetcrunchuk.co.uk
Address: Unit 1 (MRT Business Complex), 449 High Street North, London, E12 6TJ, United Kingdom
ICO registration number: ZC115174